Hi, Me & couple of my friends are using the services of Hutch, which later turned into Vodafone. Mine is a prepaid sim and these days I found out that if you call any Vodafone customer, 1st time it wont get connected. It'll say some stupid msg like 'Customer busy'/'Not reachable'. If we cut the call & dial for 2nd time, it'll get connected. What a stupid service..!!!
Another issue is - Whenever the balance is in Rs.40 /- or Rs. 90 /- and you try to make a call, it'll say that 'your account balance is xx Rs/- only, please recharge it soon'. When the balance is below Rs. 10/-, it never informed.
Also, they activated some offer for my friends connection, and when he contacted the customer care, they informed it as Friends & Family offer. When asked to deactivate it, they asked him to send a msg to a toll free no. 111. It didn't worked. 2nd time, they asked him to send msg to 141. 3rd time, they told it was not Friends & Family, it was some Landline offer. Even then, they haven't deactivated it.
They mentioned that, we've to send msg to the toll free no. either to activate/deactivate such offers. Without sending any msg as such, how did they activated this offer to my friend? After talking to the customer care rep's for lot of time, they deactivated that offer, but not ready to refund the amt which was already deducted from the balance.
