1)Every month they used to deduct roaming charges 49 Rs/-, the reason they said it was used in roaming when I went Gujrat, As a matter of fact I never went to Gujrat Infact I never left Bombay.
For 6 months it continued the same thing. I have no idea how did it showed Gujrat on there Records when I never left Bombay.
2)One morning I got up and saw my balance -164 RS/- (a negative amount of 164). When called they said I downloaded some services. In fact my mobile was the most simplest of all phones with no downloading feature on it. I had to fight to get all money back of Rs 260/- in positive.
3)When I went to pune I could not recharge my phone through roaming. When asked they were helpess they could get my phone started.
I faced innumerous problem with Airtel... It was like a never ending story of torture for me.
RE:Harrassed by Airtel for 6 months
by abhijit mukherjee on Jun 04, 2008 05:58 PM Permalink
While this had happenned, had you ever gone beyond "Dahanu Road" in the Western line? Just asking, cause i have experienced this before........
RE:Harrassed by Airtel for 6 months
by Good Will on Jun 04, 2008 06:04 PM Permalink
No, I never went beyond Andheri, most of the time I used to spend in Andheri. On central as far as I went to Kalyan, both regions does not come under roaming zones
RE:Harrassed by Airtel for 6 months
by Good Will on Jun 04, 2008 05:23 PM Permalink
4)Airtel used to activate the caller tunes without asking and I had to fight to deactiviate every time they started without even asking. And it takes days and days and even months reminder to take it off.
5)Sometimes the plan used to change automatically without being informed. they were no choice given which plans to take.
I wish I could change the number but it has gone to so many ppl that it becomes impossible to change even if you wish to change the service.
I think TRAI should provide a universal number across all the Service Companies if they really wish that customers get the better service. Otherwise the Mobile Service will continue to harass common people all the time
RE:RE:Harrassed by Airtel for 6 months
by Good Will on Jun 04, 2008 06:07 PM Permalink
Hi Pradeep,
I did nothing special apart from caling them everyday regularly and talking to them for half an hour, untill they paid all my money back. BUt not all the time sometimes. On an average I got paid 7 out of 10 times, that because I continued to fight nonstop, otherwise they would,nt even have cared.
