ICICI is one helluva bank which's good and bad. You can't match them for their fast processing, their atms, etc. But, when you are caught on the wrong foot, they are the ones who can screw you all around.
I've been in this catchy position many times. Once I threatened them I'll go the Consumer court and exchanged mails relentlessly. Next time, when I was charged late fees for my credit card, even though it was my mistake, I took those representatives and made them dance to my tunes. I didn't allow them to speak and say 'I don't know this, that.. all you've to do is pay this amount'. I constantly followed them up and irritated them so much, so they waived all the charges against me..
So, the best thing is, catch them first before they swallow you..
RE:How to deal with ICICI
by rohan rao on Mar 28, 2007 10:03 AM Permalink
I agree with Raghavendra, ICICI is the best bank for worst customer care. You find there lines always busy, non cooperative reps. Website is always down/slow for maintenance unlike other banks. If u have a savings account n credit card.. they take up ur money for credit card without any intimation. so say bye bye to this Bank.
RE:How to deal with ICICI
by Girikumar S on May 05, 2007 12:49 AM Permalink
Dear Mr. Rao, If you want to know the efficiency of the websites you must try sbicard's. I haven't managed to get anywhere beyond the home page in last six months
