i approached thomas cook for booking a tour.i asked him about the avvailability.he never responded for 10 days.i called him several times and he says he is busy in his work.this si the state of travel agents.then after 10 days he says avilability is only for this date and for this much of days.they do not want to fix tours as per our suggestions but they want to finish it at once as per their advice.how they are treating us like a fool.has anyone such experience/
RE:state of travel agents
by Mohan Gopalakrishnan on Apr 28, 2007 12:02 AM Permalink
What you dont realize is that travel agents dont make money on tickets(web tickets are cheaper now a days) also they dont make money on one off tickets, where they make money is travel packages which add up to numbers. It may be bad service to you but it is business practice that makes sense. In essence most travel agents dont want ticket selling service(BTW i am not a travel agent but i do know how the economics work because i have friends in that business) Now you may ask why they sell tickets...well its the same way that restaurants will give you water even if you dont buy anything else hoping u will come back for something later. Thomas cook however seems to be out of that mode.....
RE:state of travel agents
by Jaydeep Buch on Apr 28, 2007 02:27 PM Permalink
i am not agree with you. If someone is looking to your for some inquirey related to your area of business you must answer to your furute customer. I have same experience with www.yatra.com I have put up a query on their website regarding some hotel booking. till date they have not turned up. I have to follow another route for hotel booking inquary.
