You may be serving/cooking best of the Mughlai Cuisines in Delhi, but this doesn't mean that your staff would treat customers rudely. I am not saying that the customer is king or something but everyone deserves the right kind of treatment as a patron to your establishment. Like me, there may be people, who may not be regular enough to your Jama Masjid Branch, to be well versed with dos and don'ts that are upheld by your staff so strongly that get offended by small deviations and become aggressive and ready to fight.
I am nobody to judge/advise you on anything at all, that is your establishment and you have all the rights to run it the way you want. If this is the kind of behavior or customer treatment is what Karim's policy is then I am sorry I even raise this before you.
