Dear Ms Anita It is an impressive article. Currently I am on deputation from LIC of India with National Insurance Academy, Pune. We conduct management development programes for Public Sector Insurance Company middle and senior level executives. With the opening up of insurance sector, there is essentailly, I feel, a need for us to train our people in the area of public mannerism - ranging from speaking to etiquettes on various aspects. With this intro and background, I wish to explore the feasability of you or your team members acting as visiting faculties in our programmes towards the above mentioned intent. Kindly respond to my suggestion - either positive or otherwise. my email id is 'palli@niapune.com' with regards M.Palli