Well after reading a few articles about the bad effects of call centers and the work pressure I would like to suggest those friends that hard work is not your cup of Tea. Please find a job in some govt. sector with less work.
I have been working in this industry since 4 years. I started as a caller and I had the same work pressure but the result is that now I am the Chief Operations Manager of an International Call Center. Its a good field to learn, earn & grow.
RE:Call Center Job
by Aseem on Jan 15, 2006 07:35 PM Permalink
At the nascence of any industry, people do get fast growth rates. You too were lucky to get such a senior position so soon (I don't deny your hard work either, but there have been more hard-working people who came later in this industry but got much much less than you did). Kindly do not compare your situation with those at the grassroots level-the CCEs, etc. And if they are dissatisfied, then it is people like you who make such UPH and Quality targets, which probably you yourself would not be able to attain consistently if asked to pitch in on the production floor. I remember the time when I had received a verbal warning in a telecom process in Daksh. The reason was not my non-performance actually (I was in the middle category), but my friction with my TL. However, because she had displayed my picture so bad, I had had to increase my product knowledge levels to the highest on the floor to save myself. I did not sleep for perhaps 5 nights, did not even go home, and studied the product knowledge of the US telecom giant. I rose to become one of the best performers, but the bitterness I had received from my TL and the management will always be there. I wish I could change these.
