he people of Delhi, like Indians elsewhere, live with monumental municipal callousness, resulting in roads and pavements that cave in, manhole covers that go missing and so on. This tolerance must end. Civic authorities must be made accountable for their lapses and the surest way of doing so is to make them %u2014 NDMC, in this case %u2014 pay hefty damages to those who suffer. Penalty must also be imposed on the officials concerned. Normally, while the law is thrown on private sector employees for negligence, sarkari babus go scotfree.