In India nobody is held accountable either because they are govt. servants or they have a big pull on the top.Severe punishment that should include jail for a minimum period of seven days should deter such calamities.If any work is carried out by contarctors or by govt. agencies a board displaying the tel. no for complaint and person to be contacted should be done which is never seen at all.Mind you if you see water gushing out due to leaks from a massive pipe line,you as educated individual do not know whom to contact and even if you do it then the blame starts from you and problems are delayed.