In other words it is a discount on an overpriced product. There are many companies that provide discounts to their regular users. What we fail to appreciate is that these Hajis are providing atleast 84 crores as revenue to Air India per year, year after year for the pathetic service they receive in return. Is it merely a rumour that the worst Air India carriers are employed by Air India for the Haj travel? Last year, on its way back, one of the Air India plane broke down. It has to be grounded in Sharjah for a full night. The Hajis were told that they would have to spend the entire night in the plane. Customer service anyone? After protests from the passengers, Air India finally relented and issued boarding passes to the passengers. Which traveller in his right mind would prefer travelling with Air India with so many airlines providing world-class service at comptetitive rates, nowadays?
More than 1,20,000 Indians went for Haj in the year 2001. That is a big big number and the that too within a specific time schedule. Out of these, around 50,000 chose to go with private tour operators. Why? Because there are many private tour operators that offer Haj packages for as low as Rs. 68,000, without any government subsidy (yes, the government gives subsidy only on the Air India ticket, not to the Hajis per se).
