Do you expect a goverment servant to know what exactly is going on and advise the public on what should be done? NO!!! Because they are busy trying to figure out ways and means of making some extra bucks under the table. They have learnt and fine tuned this art from their bosses, the politicians!
Just Ignore these rascals and rather use your own judgement.
Another point to note is with 60 years of reservation, inefficient people have got into goverment instituions as well as in the polictical leadership.
What more do you expect from somebody who has got into a position not becuase of merit but because of his birth and because somebody did not let people of this kind come up for the last hundreds of years.
This is the sorry state of this country. Please do not expect any miracles.