My name is abhijit jarikotkar from pune. I have purchased a product online from indiatimesshopping.com on 7th of April.I did made the payment by netbanking. they have committed to deliver the product within 10-12 working days. On 15th of April I have received a mail stating that the product is despatched. but untill today i havent received the same. i did made 10-12 calls to their customer care but they dont do anything than asking more time for delivery. now i want to file a case against them for using my money for 20-22 days, false committing, non-delivery of the product, and all the expenses that i made for calling them 10-12 times and each call last for min. 10-15 minutes. please guide me what should i do in this case....
regards, abhijit jarikotkar, pune mobile - 9970179726
