Your mail is the typical nonsense one reads everyday. Every excuse on why we are inefficient and why we are rude (being but characteristics of our great diversity) is part of your mail. I think Claude's article is spot on, people like you pull our country down with your defensiveness and your blethering on the much weary "we are great, we are unique" theme. Face it champ: we are amongst the poorest countries, the dirtiest, the least efficient... accept the facts, and begin rectifying things, rather than trump up the 0.005% of our population that has begun to make its mark on the international stage.