hey dudes!! i had read both the books of chetans'.. its really a great piece of work by him as the story will make each reader feel close to the reality .... especially a call centre guy.. infact iam not workng in call center,but i can tell this without any doubt..hats off to you chetan.. " when you read the book.. you musy read the very first two pages of his book...if you dont understand come back to me.. i will tel you..