I did read the story about the ordeal at the Mumbai immigration. It is just not at the Mumbai immigration that the officials are rude. Even in Kerala, the so called God's Own Country, the immigration and customs section at the Kochi airport is manned by Devils. I suffered a different kind of ordeal three years ago just because I happened to have a passport issued from Bangalore and took a flight from Kochi. out of sheer necessity. They gave me a feeling that only passports issued in Kerala are genuine while others are fake.They even have a separate counter for passports not issued in Kerala!!!!! Who do these fellows think they are? Is Kerala a separate country and not a constituent of the Indian Republic. I must say it is just plain jealousy about their fellow countrymen going to greener pastures, that is fuelling this attitude. The only solution to such problems are by having an impartial and considerate individual as a Grievance Redressal Officer appointed by the Ministry of External Affairs at all airports (24 hrs and seven days). In addition, the customs and immigration departments should be able to attract more youth with better pay and perks. We don't need cribbing oldies.
