Looking at replies from a few employees of the above said banks it is evident that they are just overused machines . They fail to understand that the customers are not fining fault with the staff but the process which makes the staff so .
Just imagine if you go to a restaurant and you are being not treated properly / not made at ease / not being felt welcomed / do not get a place to sit for long hours / your order not getting placed etc etc just because the staff is over worked ... will you appreciate it ??
Yes the staff is not at fault but the restaurent is .
These banks can increase manpower/infrastructure/shifts and stop chasing big greedy targets of customer aquisition . They should first consolidate on better services to existing customer base . Anyway I am a customer I am not married to a restaurant/bank .. I will change place if I get a better restaurant / Bank
