Agreed. Every boss has a boss and the good/bad deal starts at the top. But if the owner of company is not organized enough to make his team work ethically and in less stressful environment, the company will never Grow, thus increasing stress to higher levels for everyone. Every employee can get a chance to shift to other organization but no owner can take this step. So it is in Owner's hands to keep the environment comfortable or he will loose money he spends to train an employee, everytime someone leaves his bloody rganization. Take my word, be friendly, understand your employee. I have worked as a boss and as a subordinate and have always tried to make my subordinates comfortable at their respective positions.