We in India suffer from the triple whammy of people at the top having "power without responsibility. Those in the middle management "responsibility without power, and the vast number of people at the bottom- No power and no responsibility. The situation persists uniformly in all PSUs and Govt Depts- a complete management disaster. Culturally, this is termed in India as a manifestation of Chalta Hai. In all this, the mission and vision statements of all PSU organisations are tokens;Service its casualty and Aam Aadmi the victim. We are collectively, our own enemies.The employees of the PSUs protest the loudest after retirement but while in service they care a hoot for the customer.
