i was using an ICICI bank credit card and on august 29 2008 i got a message for a purchase of airline tickets with Jet airways, which was not done by me. as I was sure that i didnt made any such transaction, I immediateley called the ICICI customer care and blocked the card. They have given a complaint reference number SR77805512. i have send the complaint to the bank as a Fax, includeing all the details. After two days when i called the customer care i got a reply like Bank will go for an enquiry on my complaint and once finished if they found i only made the transaction i have to take responsibility of it else i dont have to pay anything. After that i didnt got any update from the bank and whenver i call the customer care i got a reply "We will update you soon". Every month i am getting bills where the outstanding amount is increasing with fine for non payment. On mar 9th bank have blocked my savings account balance. I have reciieved a notice also. Please tell me what i have to do in this situation. Why should i pay around 22000 for the transaction which was not done by me and even after registering the complaint to the bank on time.
