But yes, I do agree the commercial departments of BOTH AI & IC suck. They still presume they are govt representatives doing charity to Indian People.
One of the ground staff at Lucknow Airport got a shock of his life when I paid the difference for the entire family to be upgraded to J Class rather than paying a bribe to get confirmed on Y class. At the time of boarding also, he was on the ramp taking care of his bribers. I told him, I will personally congratulate you when the airline is privatized and you get sacked.
