The rates are same as other airlines which have one-stop flights while this one is non-stop.
Misplaced baggagge is not something uncommon with other airlines as well. Only their customer support is better I completely agree.
I tend to disagree with your comment on air-hostesses or pursers; it has had sea-change since the last attempt to privatisation. Also, now since they recruit air crew on conditions same as private airlines the crew seems to be good in behaviour. Only thing is the looks which AI does not really care for. But then why do passengers expect the air hostesses to fit into the shoes of their girl friends?
Aircraft maintenance and entertainment is indeed a mess, but this particular service is with a new aircraft having everything from video on demand to personal screens.
We do have to give AI a chance lest we want to be blackmailed into paying more by other national and private carriers.
