Dennis ,you could have stumbled upon a sales person who by her inner nature was a great human and as you said could fit in ANYWHERE and EVERYWHERE.Courtesy ,humility ,leadership are from the heart and the greatness of education is to take them to their heart.I do not think these things can be dressed up or drivelled in an individual --it will showup after sometime.Definitely you can distinguish between a natural SMILE and an artificial one.
