We got to realise that each business has its model upon which it earns profit. In the times of comeptition, any customer will buy product/service if they feel its moneys worth. They would never go for service that they feel is cheating them, also an entrepreneur is never happy soul treated as greedy business man. We want to offer you quality service and Happy to get paid. Can any one say Ambanis are Greedy, Bill gates is greedy....we like what they are offering and therefore are there customers.
Now regarding the customer service, most of us cannot afford the cost of premium customer service (Nothing is done free). We are more interested in minimum gurranty, high quality product than a great shopping experience or feel good factor. But as economy grows people will want more of specific products. Please be advised, you already have enough stores in India for premium customers who are treated as Nawabs and their pimps when they enter in. Its unfortunate that we think its the job of Reliance/tata/Birla/HDFC to do all things which any of us can do.
When we see an oppurtunity like a improper customer service, just grab it? Our time is better used that way than crib as it never makes a difference.
