An excellent example to be emulated! May I request rediff.com to kindly email this article to Mr Mittal at Airtel, Mr Ambani at Reliance Telecom, Mr Puri at HDFC Bank and all our so called India Inc. who are diversifying into Retail with a simple message that unless they invest in customer care and training of Staff, they are all barking up a wrong tree. This is especially required at Airtel and HDFC Bank, who are the worst reputed customer servicers in India.I would have emailed them but do not have any access or email to do so, which itself is an example of bad customer service. Rediff, pl do us this favour
