Attrition is not a problem as such, the excessive portion is clearly a problem. What is excessive can differ from company to company High attrition will always negatively impact business performance unless proven otherwise.
There are uncontrollable causes of attrition. It is important to ensure that controllable causes are actually under control. Any company who claims that they are only impacted by the uncontrollable reasons are kidding themselves of a fair chance to succeed.
The key piece of information is the reason for leaving. It is best obtained from the exiting employee. No form will do justice if not accompanied by a honest talk to understand his/her reasons for leaving
With changing frequency and intensity of reasons for leaving, the retention system has to stay ahead or keep pace. Quality and quantity of retention effort will need to change accordingly. Changes in methods may involve changes in people, process or policy to varying degrees. Fractional measures will not result in prorated improvements.
Unfortunately, many companies are suffering the Ostrich Syndrome.
