It is right. We have not learnt the meaning of cleanliness, order and fairness.
Uneducated people having no education or resources may be pardoned for living in the conditions in which they are forced to live.
But, if you see people in a Honda City or a Skoda Octavia misbehaving on the road, or spitting from the cars or trying to jump the queues, how do you pardon them?
And they have better means of escaping the punishment with better contacts in higher place or a better ability to bribe officials.
