Big Company like AIRTEL paid money to MTNL employee of not giving at least thier 10 % Services which they normally give. So the name of the brand go down. & Airtel can play easily. There should be system where every technician have to Resolved the problem with in 48 hrs if not certain Amt or Percentage should be deducted from there Salary. As they know there salary is not affected by work & they come at the time of Diwali for Bakshish & the Same is with the Postal Dept.
When Govt. will plan to Change the attitude of Postal dept. to utilise properly the employee as the Major Postal Load is shared by Courier.