this is what globalization is all about...be competitive or be defeated.we all know how indian govt. organizations and other indian companies under govt. safe controls have been working since independence!Hindustan Motors, Bajaj, Govt. banks, etc have workers which are pathetic in customer service!its customers who have to say "mybaab" to these people to get them to work...and when they work its no where near efficient...they work as if the company belongs to their father! also innovation and R&D work...who wants to? nobody.let the same model go on for years and years...what can the public/customer do? nothing!are there any other options...the answer was NO for a long time! but no anymore...today the customer has the choice to choose for a better and a value product/service...companies which are innovative and customer centred WIN!!! whats wrong with THAT?
We Indians are happy when we get offshored IT jobs from US and UK, but we are afraid when we get offshored fruits or vegetables at cheaper rates? either we close our boundries and live as a selfsustained country if at all thats possible or rise and take the challenge to be more efficient and customer focused.
