American workers are only interested in the job or process they are working on. This makes them master in the process but they don't know anything about the final output. But Japanese workers are master of their process and take due interest in studying about the final product. They actually "go to gemba"..........
I agree that B-Schools do not pay much attention on these small aspects. but nowadays we can not say that we have not been taught this or that thing in our classrooms. Globalisation has made life tougher and one needs to learn by hook or by crook.
