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Murthy's 5 steps for success
by Mr. P.J.LAKHAPATE on Jun 29, 2006 11:10 AM
Very good article.
All the five steps are always required for any business.
However according to me inspite of all the above steps
one may not get sustained business for a long time.
The most important thing is customer satisfaction.
Even if in diversified business, old satisfied customers will take a chance to test the new diversified products/services.
Thus customer satisfaction lead to a kind of perpetual business in diversified fields.
P.J.LAKHAPATE
plakhapate@rediffmail.com
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