i had been in touch with customer care,Airtel since past two months.the matter being,they had activated the hello tune on my number without my consent.To put it in simple terms,there was some technical fault in their system which had led to this activation.i have been calling since then and have spoken to 4 or 5 of their customer care executives explaining my problem to them.initially they ensured me that they were sorry for the incovenience and that all the money will be refunded back as it was their fault and some 5000 odd accounts had been activated due to their technology fault.i was given assurance every time i called that within 48 hrs the money will be refunded.time passed by,no money was transferred and when finally disgusted with their bad customer service i called and spoke to supervisor of my problem,he checked the records he had recieved from the back office team,where my number was not their.he told me that he cannot do anything for me because my number has not been activated according to the back office team. i am highly frustrated now.i really dont know whose fault is this.the front office or the back office team.someone is wrong somewhere. where should i complaint
