job description
by multifunctions on Nov 04, 2009 04:30 PM
the whole episode connects me to the basic root of the problem.that is non clarity in job descriptions on various levels. at the outset the banks has made advances in many areas and the reconciling is at few places. the decision making authorities are also at few places. the measure problem seems that the bank officials themselves do not have the complete information and the decision guidelines at one go at any of the levels. looking to the kind of work they are into they should be given extensive book of guidelines and continuous training on such issues. the situations narrated above are now so common and this is an examplary case. lack of information about the accounts is a grave problem at the local levels to make any decisions. if the bank can improve on these two moreover when you handle advance options like internet based banking and others , the softwares that help the customer care officials must be pondered upon by the compilation of the complaints and by brainstorming with going into the customer's shoes. i think the issues pin down to 1. guidelines on every level 2. complete information at every level 3. softwares help on the above two issues 4. communication guidelines both interdepartmental and with customers. 5. speed of communication vis a vis the solution pro approach in the communication (most of the communications in the above case are useless and confusing just to reply speedily, they are without any specific guidelines for approaching a specific
