for any bank customer satisfaction is the most important aspect and provide the best of servcies at all times.its is really vague that a customer is put in to lots of difficulties to close the loan amount as stated.all the employees right from the lower level to the highest executive ,customer are to be in copy of each loan activity from sanction till closing.its is very common scenerio these days that call centre does exist but its for the bank's advantage rather the customers .these executives need to be trained best of ways in order to tackle and issue enable them to find solutions to the customer then and there.hence need every executive to make a report on daily basis with rgds to the customers handled with there problems and the solution to the branch heads of respective location cc to the head office and the branch office where the loan taken.also a note on the subject issue to be sent to the customer with cc to all mentioend above thru mail will do.this call centres need to change a bit by putting every activity in writing rather each tiem a new executive comes into the picture and there is rewind of activity which results utter waste of time for either parties.
