After reading the entire case it is obviously evident that it is ICICI Bank as they are the ones who have grown too fast without putting their back-end processes and systems in place. I have on many occasions faced numerous problems with ICICI Bank be it relating to Banking, Credit Cards, Demat accounts or Loans.
Complaints addressed to their Chairman Vaghul or MD Kamat evoke no response.
ICICI Bank is in a pitiable condition and entangled in a myriad of service failures.
