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Solve this case
by Rajkumar Sundhramurthy on Dec 22, 2006 01:05 PM

My best suggestion is bank people should not give the false comitment to the customer who is availing personal loan just to regain the customer like is fore closure will be done by 2% but the actula is 4%.

Before some one is giving the commitment they need to have the written policies from his or her higher authorities.

Bankers should make sure that customer should read all the terms and condition before sign the agreement documents which makes good sense and to avoid confusion.

bank should have the seprate department for the loan closure to track the record without confusion.

Even higher authorities recives the complaint call or mail from customer they have to consider the same to concern depetment person who is handling the case and then respond to the customer to give the correct information to the customer.

Even though not able to solve the problem call to the customer and explain him or her the situation and avoid the senario like not lifting the call and not responding the mail , which makes customer to get doubts and lot of confusion.





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