Firstly, before the bank implements any corrective measures, the bank needs to have honest and genuine approach in providing service to its customers. Now here are few things that i think should resolve the problem: 1. Designate right people for the job expected to be done. 2. Automate an user friendly process for the bank staff and for the customers. 3. Make the staff more accountable by implying stricter compliance. 4. Designate relationship officers for every account holder, so that the customer should have a single point of contact. I think if these measures should be tried effectively, it will make a happy banking experience.
