Running a huge organisation like a bank is not a joke, degree holders who pass banking exams get appointed to bank jobs without any training as to what is banking, how they are supposed to handle the customer, etc. Here the role of Banks Management with HRD department is very crucial. It is the HRD department that is responsible to ensure that the banks employees are functioning properly and upto the required standard and seek to it that they work to refresh teh memories of the bank staff's with any ongoing rules and regulations. On this note i would like to state that blaming the bank employee or the call centre guys, excluding managers - who are ought to have a high level of responsibility, is not right, they act the way they act because the HRD department has failed miserably in its duty maintain the standard in their working. And what Mr. Ramnaresh has done is tighten the nose on a madly running horse and he succeded, where the Banks own HRD has failed which obviously houses MBA's !!!! waste of education when it is not practiced
