The Prime Bank need to understand that mainly these things happen due to the following problems:-
1. Lack of Correct Information available to their own employees, at various levels.
2. Delay in Communication between various Departments.
Solution:
They can be addressed by organizing their Website correctly and by promptly updating at regular intervals.
Correct information available at fingertips, will allow the employee to stand for it.
Else, he needs to run to his superior to confirm about the leverage to be given in different cases, this may also allow employees to use otherwise.
If a senior executive could not promise of what has been given by his subordinates (0% foreclosure charges) , shows the poor organization of the training of the Bank Staff.
A single dissatisfied customer turns away 10 such prospects, thus Negative marketing of the name and fame to the organization.
Thus the Bank needs to fix up the responsibility to the Branch's Head, such that no single customer is turned away due to such silly mistakes.
