As Gandhiji said, Customer is the most important person. He is not dependent on us but we (bankers) are dependent on him. This is forgotten by almost everyone today. Today's strategy is Business and only business. Targets, incentives, performance at any cost. The target should be customer's satisfaction, incentives should be based on zero customer complaints and performance should be marked by the happy customer family. Every banker is offering near about same terms and conditions. The terms should be cleary printed and not ambigious as "prescribed from time to time". Rather terms should be mentioned as "charges Rs. or % w.e.f." Any amendments should be clearly jotted down. If cost is the matter, the charges should be published in newspapers and individual customers can be emailed. Computerised statements should contain name,designation and branch of the person generating it. This will curb the practice of giving misleading informations/details.
