First of all, the patience shown by RN should be lauded. From the outset, it is very clear that the bankers are trying to cash in on every opportunity available to them.. Any replies by the bankers for queries of customers should have a proper and exact address to the complaint which is vague in this case The details sought by RN was not properly addressed by the bankers due to their ignorance of information or due to their sluggish attitude towards customers wants.. While issuing letters to customers for correspondence with other branches of the same bank, the sender branch has to send an intimation to the addressed branch for effectively completing the transaction required by the customer involving two or more branches of the same bank, which is absent in this case due to lack of internal policies adhered to by the bankers.. Had the person taking loan is ignorant of the informations related to it, he would have paid exhorbitant amounts for pre-closure of their loan Mr. RN had the option of going thro consumer movements to bring this type of purposeful delays made by the bankers.
