Suggestions:- I would suggest the bank's customer service should verify the facts with customer after the sales team processes the file of the customer. The correspondence & information/clarification with the customer should be recorded for future service related issues. The customer should be given a unique service request no. where the customers profile and loan disbursal details should be captured. The customer may request for any service through his Unique service request no. wher he can access all details of his loan as on date at the click of a button. Any further clarifications shall have a turn around time for solving the issues and the people/ department responsible for it should be penalised for any delays. The customer should be compensated an amount equivalent to the interest charged for the delay payments that the bank charges the customer for customer's default. This gives both the customer and the bank equal opportunity to get things solved.
