the very fact that service is most important factor to the growth of any organization that directly deal with customer. it has to ensure that they give round the clock service for better relation with customers the BPO job are not a bubble but it is a start of service catering industry this sector is alive in western world for the past 40 years we are lucy to get this indusrty boom here too but if we are not smart enough to withhold this blessing then other people are waiting in line to get it for much cheaper labour