I am Nirupam Roy, credit card no. xxxx xxxx xxxx xxxx, had received the e-statement of Manhattan credit card for the month of August 2008 and surprised to see the bill amount Rs. 2499.95 (BHARTI CELLULAR LTD KOLKATA).
I had contacted with MANHATTAN card department (helpme@manhattan.co.in) regarding this matter. They sent me dispute declaration form and told me that send us the scanned dispute form duly filled, signed & clear copy of the front & back of the card along with this form to our e-mail id.
I don’t know the transaction date, Merchant name(knew through the e-statement of Manhattan credit card), reference number, so how will I fillup the dispute declaration form? I did not purchase anything last 2/3 months through this credit card and the credit card store in my personal file at all times. Who will bear the miscellaneous expenses (print, scan, internet & valuable times) for the unexpected harassment bill that was not my fault?
I want to know, how bank paid any bills submitted by the Merchant, without my signature on the Merchant’s bill? I requested to the bank, please send me the copy of Merchant’s bill on which basis you debited the amount from my credit card but they did not response.
Standard Chartered Bank insisted to me fillup the dispute declaration form as per given the e-statement of Manhattan credit card.
Should I fillup the dispute declaration form and send clear copy of the both side of the card along with this form ?
