I am holding credit card issued by ABN Amro & HSBC and I have been cheated as follows:
1. I have made the payment, but courier company lost the cheque. The bank charged for late payment & financial charges. I have been fighting for roaeversal. However, bank authority says, if I have dropped the cheque in drop box then it is my responsibility and not bank's responsibility for ensuring cheque receipt.
2. I have approached by one of the bank officer stating if I make the payment of rs. 1,000/-, then he will reverse all above charges. I have made the payment but nothing happened. I have forwered the letter also to that person and met him in the branch. The bank authority says, if the bank official has not given such things in writing then I should not have made the payment.
I have a question to all of you : Do you think, bank has some responsibility in above two instances?
