Really surprised to read that such a respectable body has opined / compared an entire industry as Roman slave ships.....
I have been in call centres / BPO for almost 9 years now. I come from the hospitality industry and I can compare BPOs to the hospitality industry .....
Hotels - minumum of 12-14 hour shifts. Break shifts are quite common.
I wuld be lucky if I got 4 offs in a month and be able to spend time with my family on festivals.
Hotels are not desk jobs. You have to be physically fit to stand for ~8 hurs a day
Guests to a hotel, hardly respect you as an individual.
Bosses have the same philosophy, deliver or move out (Unions are for non mgmnt staff)
For women employees, sexual harassment are a common occurence (by bosses and guests)
Girls work in night shifts in hotels too.
every movement is monitored, through access cards and CCTVs in non - guest areas. BPO - most firms work on a 5 day week schedule (40-45 hours /week)
More time for myself and family. By turn, most employees are able to spend festivals with their family.
Sexual harrasment / escapades happen in call centre, but is it onlt in call centres or it happens in every industry.
