Mr Kiran Karnik is in fools paradise to generalise and claim when he challenges that all is well with BPO employment. Just because a handful of BPOs (negligent percentage) are good employers, does not mean he can categorise the entire lot into the same bracket. Most of the Employees are indeed slaves as mentioned by the said institute. The yougsters have no clue of what is in store for them with regards to their future. The hire and fire policy is already in practice with most BPOs though illegally. The benefits are the whims and fanciies of the owners. No proper Leave (Sick, casual or Holdiays)and no Overtime payment and shift allowance for night shift duties. The basic salary is rock bottom to save on PF etc. The employees are packed as sardines into a Toyota Qualis with females squeezed in between males. The list is voluminous to quote.If this is what he calls a better employment. GOD save BPO employees