Govind has hit the bulls eye when he speaks about the infrastructure (the most commonly abused word in Indian media) and service(s) (next most commonly abused word!!). Time and again we see many such articles by frustrated travellers who use the airport. In fact, it is mostly the educated elite who use the airport (at least in our country) who have voices and who can write to such columns. Who is to rescue a poor Indian who travels in an unreserved compartment in Indian Railways? Railways almost have the whole structure to be changed or improved. At least, when it comes to airlines, we have options. Out treatment in skies may compromise for the shoddy treatment at the land (Though I wish it gets far better than what it is now). The point I am trying to make is, A lot needs to be fundamentally changed when it comes to public services in our country. All we speak of is a few thousand foreigners' (in)convenience in our airports. I agree that we need to present our airports better than what they are now. First, let us elect responsible human beings and then ask them to deliver us good products and services. with brainless nicks, our words go to deaf ears. Let us elect Humans!!!
