There is nothing untrue what the author has said. In many poorer countries that I have visited , all these services and the airports are far better . I must have dialed atleast 100 times to the airport phone number to know whether my intl flight from BLR is on time but have never even once succeded ! BANGALORE airport is small due to which it may not offer much comfort but what about services ! Mumbai is equally terrible in services. I really wonder what the foreign traveller to India must be experiencing in such airports and carrying with him / her the image of India. There will be, like me, thousands of others who will agree with the author and support him in his fight for getting better serevices .... or just the service (as the author says)in whatever way he needs.
BTW, once at MADRAS airport , upon my return from oversea , while I was going thru security check for onward BLR flight , the police saw a cigarette pack in my pocket and asked for one stick , which I gave very gladly !
