In India, most of the mobile operators like Reliance Infocom offered many features initially free and it is our experience that hardly any customer changed over to other mobile operators despite high charges. Moreover, hardware companies like H/P, Cannon etc. and telecom companies can promote such free computers to attract/retain corporate clients. In India telephone instrument costs Rs.500/- but telephones tariff runs into thousands of rupees per month. In fact, the telephone/mobile company should provide instruments free of cost to get the customers addicted to them and then fleece the customers through tariff hikes, value added service charges etc.
