I M ALSO FACING THE SIMILAR SITUATION......MORESO THE GRIEVANCE CELL AND EMAIL GIVEN FOR REDRESSAL,ADRESSES ON WEBSITES ALL ARE FAKE.....WE SHOULD FILE A COMPLAINT TO TRAI OR DEPARTMENT OF TELECOMMUNICATION.....THESE TYPE OF MALPRACTICES ARE RAMPENT......THERE IS EVEN FALSE DONOT DISTURB PAGE ON THE WEBSIDE.....CONSUMERS ARE THE SUFFERERS.....CALL CENTER EMPOYEES ARE ALSO MANY A TIMES CONIEVE TO DO SUCH ACT....THESE INCIDENT MALIGN THE CELLULAR OPERATOR AND HONEST EMPLOYEES.....THIS IS NOT ABOUT MONEY BUT VALUES......